Piped Natural Gas (PNG) has become a popular and convenient fuel for households in many Indian cities, replacing the traditional LPG cylinders for cooking. Just like any other utility service, your PNG connection is identified by a unique number that is essential for managing your account. For every household with a PNG connection in 2026, it is important to know what is a Piped Natural Gas (PNG) Consumer Number. This number is your primary identifier for all interactions with your gas distribution company, from paying your bills to requesting services.
What is a PNG Consumer Number?
A Piped Natural Gas (PNG) Consumer Number is a unique identification number that is assigned by the city’s gas distribution company (like Indraprastha Gas Limited – IGL in Delhi, or Mahanagar Gas Limited – MGL in Mumbai) to a residential or commercial PNG connection. This number serves as your account number in the records of the gas company. It is used to link all the details of your connection, including your name, address, meter number, billing history, and payment status. The PNG Consumer Number is the key piece of information you need to access any service related to your piped gas supply.
The Importance of the PNG Consumer Number
Your PNG Consumer Number is a vital identifier that you will use frequently for a variety of purposes:
- Online Bill Payment: This is its most common and crucial use. When you pay your PNG bill online through any platform, you must enter your Consumer Number to fetch your bill details and make the payment.
- Viewing Bills and Usage: You can use your Consumer Number to log in to the gas company’s customer portal or mobile app to view your current and past bills, check your gas consumption history, and monitor your account.
- Customer Service and Complaints: If you need to report an issue, such as a gas leakage, a problem with your meter, or a billing discrepancy, the customer service team will ask for your Consumer Number to identify your connection and register your complaint.
- Service Requests: It is required for any service requests, such as a temporary disconnection or reconnection of your supply.
Where to Find Your PNG Consumer Number
Finding your PNG Consumer Number is a simple task. It is always clearly mentioned on your PNG bill. Here are the common places to look:
| Location | How to Find It |
|---|---|
| On Your PNG Bill | Look at your bi-monthly or monthly PNG bill (either the physical copy or the e-bill). The number is usually located at the top of the bill, in the section that contains your name and address. It will be clearly labeled as ‘Consumer No.’, ‘BP Number’ (Business Partner Number), or ‘CRN No.’ (Customer Relationship Number). |
| On the Initial Connection Documents | The documents you received from the gas company when you first got your connection will have your Consumer Number mentioned on them. |
| Company’s Customer Portal | If you have registered on the gas company’s website, you can find your Consumer Number in your profile section. |
This number is different from your other utility IDs, such as your Water Connection ID or your Electricity CA Number. Each utility provider assigns its own unique account number.
How to Pay Your PNG Bill Online
Once you have your PNG Consumer Number, paying your bill online is very convenient.
- Go to a payment platform of your choice (e.g., Paytm, PhonePe, your bank’s app, or the gas company’s official portal).
- Select ‘Piped Gas’ or ‘Gas Bill Payment’ from the utility payment options.
- Choose your gas provider from the list of billers (e.g., ‘Indraprastha Gas – IGL’).
- Enter your PNG Consumer Number.
- The system will automatically fetch your outstanding bill amount.
- Verify the details and proceed to pay using your preferred payment method.
Your payment will be processed through the secure Bharat BillPay Payment System (BBPS), which ensures a quick and reliable transaction.
Frequently Asked Questions (FAQs)
1. Is the PNG Consumer Number the same as the Meter Number?
No. The Consumer Number is your account number with the company. The Meter Number is the serial number of the physical gas meter installed at your premises. While they are linked in the company’s records, you use the Consumer Number for all customer-facing transactions like bill payments.
2. I have lost my PNG bill. How can I find my Consumer Number?
If you don’t have any old bills, you can try calling the customer care helpline of your gas distribution company. By providing your registered mobile number and address, they should be able to help you find your Consumer Number.
3. I am a tenant in a rented apartment. Can I pay the PNG bill?
Yes, as a tenant, you can and should pay the PNG bill. You will need to get the Consumer Number from your landlord or from a previous bill for the property. The connection will remain in the landlord’s name, but you can make the payments.
4. If I move to a new house with a PNG connection, will my Consumer Number remain the same?
No. The PNG Consumer Number is tied to the specific address and connection. When you move to a new house, that property will have its own unique Consumer Number. You will need to get the connection at your old house terminated and use the new number for your new residence.
5. What does the ‘BP Number’ on my IGL bill mean?
For some gas companies like IGL (Indraprastha Gas Limited), the Consumer Number is referred to as the ‘BP Number’, which stands for Business Partner Number. It serves the exact same purpose as a Consumer Number.